FAQs

FAQ Sections

Content

Ordering

Delivery

Installation

Printing & Access


Content

What is in the UB-04 Manual?      
See a sample Table of Contents.

Does the UB-04 Manual include revenue codes?              
Yes, the UB-04 Manual includes revenue codes.

Can I purchase CMS-1500 forms from the NUBC website?          
No.

Ordering

What is the current edition of the UB-04 Manual?           
The current edition is the 2019 edition which will expire June 30, 2019.
The 2020 edition will be available July 1, 2019.
To order the 2019 edition, see Become a Subscriber.

When is the next edition of the UB-04 Manual Available?            
The UB-04 Manual has a 12-month subscription period from 6/30 through 7/1. The 2020 edition becomes available on July 1, 2019.

How do I order the UB-04 Manual?         
See Become a Subscriber.

Can I pay a pro-rated price for the UB-04 Manual based on the remaining subscription period?  
No, we do not extend pro-rated pricing. 

I want to order the UB-04 Manual through your online store, but I cannot register.         
Send an email to ub04@aha.org for assistance.

I ordered the UB-04 Manual and mailed a company check with my order. When will I receive the Manual?          
Mail orders typically require 10 business days to process.
Send the order form and signed license agreement with the payment to the PO Box on the Order Form.

Once your order has been processed, you will receive an email from aha-orders@pbd.com with the subject line, “Important Information Regarding Your Recent AHA Purchase.” This email will include a custom URL to access the Official UB-04 Data Specifications Manual and the NUBC Minute Archive through Tizra®. If you have credentials to log on to the AHA website or the AHA online store, you may use the same credentials here. If you do not, please create an account on the Tizra® platform.

I ordered a multi-use license. How do my colleagues gain access to the UB-04 Manual?

Once your ordered has been processed, you will receive an email from aha-orders@pbd.com with the subject line, "Important Information Regarding Your Recent AHA Purchase." This email will include custom, one-time-use URLs to distribute to the additional users. The number of URLs you receive is determined by the multi-user license you ordered. For example, if you ordered a 2-5 user license, you will receive 5 one-time-use redemption URLs.

Each of your additional users should receive one redemption URL. If the additional users have credentials to log on to AHA.org or the AHA online store, they may use the same credentials on the Tizra website. If they do not have credentials, they will need to create a new account. Once a new account has been created, the user should be able to log on at ub04.aha.org to access the UB-04 Manual and NUBC Minute Archive. 

Delivery

I have not received the UB-04 Manual I ordered. What should I do?       
Customers receive an email delivery notice within three (3) days of receipt of payment and license acceptance.
The email is from aha-orders@pbd.com with the subject line "Important Information Regarding Your Recent AHA Purchase." Check your spam filter for the email notice.

I cannot locate the delivery email. Can you resend it to me?       
Send an email to ahaebook@pbd.com with your order confirmation number (51xxxxxx found on your receipt or order confirmation email). If you do not receive a response within 24 hours, please email ub04@aha.org.

Installation

What software is required to view the UB-04 Manual ebook?
There is no software needed to download the web viewer.

Please note: Accessible with the latest version of Google Chrome, Mozilla Firefox, Opera and Internet Explorer (IE 10 is not compatible).

I received an error message that I'm not an 'authorized user'. What should I do?              
Send an email to ahaebook@pbd.com.

 

Printing & Access

Can the UB-04 Manual be printed?         
Yes, one copy may be printed. We recommend you print the entire Manual to ensure you have a hardcopy for reference and archival purposes.

I used to be able to access the PDF bookmarks. How do I do that in Tizra?

There is a sidebar navigation TOC in Tizra. When you are in the Tizra reader, click on the bulleted list icon (third from top) to acces the bookmarks.